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New Salesforce Service Cloud Features Present Big Opportunities for Customer Service Operations By touchpoint | Dec 07, 2017

New Salesforce Service Cloud Features Present Big Opportunities for Customer Service Operations

This summer, Salesforce released several updates to its Service Cloud offering, which gives organizations the power to manage, organize, and execute their customer service operations from directly within Salesforce. That’s according to Natalie Gagliordi at ZDNet, who explains that by understanding and competently wielding the features of the Service Cloud, companies can turn their customer service […]

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The Key Principles of a Successful Branded Community By touchpoint | Dec 07, 2017

The Key Principles of a Successful Branded Community

Branded online communities give your company a chance to make your brand feel like home to your customers. They provide customers, partners, and prospects with a place to organically come together to share their passions, insights, and experiences with your brand in way that results in true, meaningful brand loyalty and advocacy. That’s according to Stephanie […]

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The Brains and Brawn of Service Cloud Einstein By touchpoint | Dec 07, 2017

The Brains and Brawn of Service Cloud Einstein

When it comes to getting the most value from your Salesforce implementation, there are several important questions businesses should ask themselves – and administrators should ask businesses – before even getting started.

That’s according to Kegan Rinard, contributor at the blog Salesforce Ben, who argues that choosing the right version and edition of Salesforce to best fit your specific needs is a crucially important decision. With so many different version and editions, each with its own pros, cons, features, and pricing structures, doing your homework – and having expert help – can mean the difference between Salesforce success and disappointment.

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