Repligen
Medical Device
About Repligen
Repligen is a bioprocessing-focused life sciences company bringing expertise and innovation to our customers since 1981. We are inspiring advances in bioprocessing through the development and commercialization of high-value products and flexible solutions that address critical steps in the production of biologic drugs.
Situation
Repligen required CPQ functionality beyond what Salesforce CPQ provided. They selected a 3rd party configurator that allowed internal users and external customers to create complex product configurations. The customer experience needed to be seemless between Salesforce and the 3rd party app.
Touchpoint's mission? Extend CPQ functionality to Repligen's customer base and include an integration to SAP that provided real-time product fulfillment status.
Clouds Implemented
.png){kind=icon}
Cloud Sales, Customer Community
.png){kind=icon}
3rd Party Integration
B2B Commerce
Strategy
Working closely with Repligen's Commerce and Salesforce team, Touchpoint defined the initial MVP and laid groundwork for a flexible and scalable customer community. Using Repligen's selected 3rd party solutions: SAP, Overcast and Epicor CPQ - with custom features built out to enhance the Epicor CPQ integration with Salesforce.
In addition, Touchpoint continues to provide ongoing AdminPLUS support to ensure that Repligen gets the most value from the investment in Salesforce.com.
Results
Salesforce Community
3rd Party Integration
B2B Commerce
STRAIGHT FROM OUR CUSTOMERS
