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Salus Homecare

Home Health, Homecare, Hospice

Doctor and Patient

About Salus

Salus strives to preserve dignity and enhance the quality of life for our patients and their loved ones who are facing a decrease in independence. Our goal is to be ever present and comforting during their time of need by fostering compassionate, nurturing care by professional and caring staff. 

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Situation

Salus sought ways to leverage the power of Salesforce to improve regulatory compliance.

  • Healthcare is a highly regulated industry

  • Salus had chosen Salesforce as their primary sales management tool, but desired to leverage its power to improve its regulatory compliance

  • Salus had also chosen a powerful workforce management tool, but desired to use Salesforce to leverage the tool's data in a way that would increase visibility and accessibility to employee records

 

Image by National Cancer Institute
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Clouds Implemented

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Sales

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Sites

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Platform

Strategy

Patient and Nurse

Touchpoint created a transformative API roadmap to maximize the client Salesforce investment connecting the data in its workforce management solution to improve employee onboarding, employee engagement, communication and compliance

  • Designed data exchange with workforce management tool's team to define scope, timing and frequency of data to be exchanged

  • Developed custom employee communication tool that would capture employee engagement efforts and response

  • Worked with HR and Operations teams to initiate onboarding that would connect the client website, workforce management tool and Salesforce in a seamless and secure way allowing the prospective employee to drive data to all applications

  • Coordinated training/feedback of client team to optimize efficiency of solution

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Results

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Business by Dashboard

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3rd Party Integrations

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Accelerators

STRAIGHT FROM OUR CUSTOMERS

"Touchpoint has been instrumental in our Salesforce Success! Big or small, the team at Touchpoint is always willing to get to the bottom of an issue. On top of that, their expertise in many products around the platform has helped us improve our adoption and our day to day knowledge of the platform. Touchpoint is the first partner I'd recommend to anyone looking for assistance with Salesforce."

Nick L, Deseret Digital Media

Skyler Adelson

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