Home Health, Homecare, Hospice
Salus strives to preserve dignity and enhance the quality of life for our patients and their loved ones who are facing a decrease in independence. Our goal is to be ever present and comforting during their time of need by fostering compassionate, nurturing care by professional and caring staff.
Salus sought ways to leverage the power of Salesforce to improve regulatory compliance.
Healthcare is a highly regulated industry
Salus had chosen Salesforce as their primary sales management tool, but desired to leverage its power to improve its regulatory compliance
Salus had also chosen a powerful workforce management tool, but desired to use Salesforce to leverage the tool's data in a way that would increase visibility and accessibility to employee records
Touchpoint created a transformative API roadmap to maximize the client Salesforce investment connecting the data in its workforce management solution to improve employee onboarding, employee engagement, communication and compliance
Designed data exchange with workforce management tool's team to define scope, timing and frequency of data to be exchanged
Developed custom employee communication tool that would capture employee engagement efforts and response
Worked with HR and Operations teams to initiate onboarding that would connect the client website, workforce management tool and Salesforce in a seamless and secure way allowing the prospective employee to drive data to all applications
Coordinated training/feedback of client team to optimize efficiency of solution
Business by Dashboard
3rd Party Integrations
STRAIGHT FROM OUR CUSTOMERS
"Touchpoint has been instrumental in our Salesforce Success! Big or small, the team at Touchpoint is always willing to get to the bottom of an issue. On top of that, their expertise in many products around the platform has helped us improve our adoption and our day to day knowledge of the platform. Touchpoint is the first partner I'd recommend to anyone looking for assistance with Salesforce."
Nick L, Deseret Digital Media