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Unity

Gaming Platform

Playing Video Games

About Unity

Unity is the world’s leading platform for creating and operating interactive, real-time 3D (RT3D) content. We empower creators. Across industries and around the world.

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Situation

Repligen required CPQ functionality beyond what Salesforce CPQ provided. They selected a 3rd party configurator that allowed internal users and external customers to create complex product configurations. The customer experience  needed to be seemless between Salesforce and the 3rd party app.

Touchpoint's mission? Extend CPQ functionality to Repligen's customer base and include an integration to SAP that provided real-time product fulfillment status.

 

Image by National Cancer Institute
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Clouds Implemented

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Cloud Sales,  Customer Community

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3rd Party Integration

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B2B Commerce

Image by CDC

Strategy

Working closely with Repligen's Commerce and Salesforce team, Touchpoint defined the initial MVP and laid groundwork for a flexible and scalable customer community. Using Repligen's selected 3rd party solutions: SAP, Overcast and Epicor CPQ - with custom features built out to enhance the Epicor CPQ integration with Salesforce.

In addition, Touchpoint continues to provide ongoing AdminPLUS support to ensure that Repligen gets the most value from the investment in Salesforce.com.

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Results

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Salesforce Community

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3rd Party Integration

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B2B Commerce

STRAIGHT FROM OUR CUSTOMERS

"Touchpoint has been instrumental in our Salesforce Success! Big or small, the team at Touchpoint is always willing to get to the bottom of an issue. On top of that, their expertise in many products around the platform has helped us improve our adoption and our day to day knowledge of the platform. Touchpoint is the first partner I'd recommend to anyone looking for assistance with Salesforce."

Nick L, Deseret Digital Media

Skyler Adelson

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