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New Salesforce Service Cloud Features Present Big Opportunities for Customer Service Operations By touchpoint | Dec 07, 2017

New Salesforce Service Cloud Features Present Big Opportunities for Customer Service Operations

This summer, Salesforce released several updates to its Service Cloud offering, which gives organizations the power to manage, organize, and execute their customer service operations from directly within Salesforce. That’s according to Natalie Gagliordi at ZDNet, who explains that by understanding and competently wielding the features of the Service Cloud, companies can turn their customer service […]

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