Capabilities that transform enterprises
Learn more about the clouds, platforms, and partner tools Touchpoint is an expert in.
Sales Cloud
Salesforce.com Sales Cloud is the foundation for growing your business with account, lead, and contact management on the world’s #1 CRM.
You can close deals faster with increased lead conversion and improved sales productivity on the Sales Cloud platform as you connect formerly disconnected departments around the same, real-time customer information.
Service Cloud
Use Salesforce.com Service Cloud to increase your organizational ability to provide great customer service.
Meet your customers where they are with phone, email, SMS text, chat and social channels integrated to Salesforce. Give your customers the ability to self-service their own issues, support each other AND build customer loyalty as you do.
Digital Experience
Let us help you use Community Cloud to help your business stay connected to customers, partners, and employees.
We can increase partner channel sales and raise both customer and employee satisfaction through beautifully built portals that encourage self-service, host wide knowledge bases, and guide users to become brand ambassadors.
Revenue Cloud
Revenue Cloud brings together CPQ and Billing, Partner Relationship Management and B2B Commerce capabilities to help businesses take control of their revenue growth across every channel.
We also support integrations with Epicor (formerly) KBMax CPQ and Salesforce standard or Salesforce CPQ.
Marketing Cloud and Pardot
Salesforce Marketing Cloud is more than just an email platform. It’s a Customer Experience platform that connects all customer data, providing a single view of the Customer. Marketing Cloud is the platform for delivering relevant, personalized journeys across channels and devices. Touchpoint’s Marketing Cloud consultants are a team of designers, marketing technologists, and developers who come together to create world-class digital experiences that drive engagement, conversion and lifetime value. We understand the connection between marketing channels and create strategies that support a unified experience.
Commerce Cloud
We are well-versed in both B2B and B2C functionality of Salesforce Commerce Cloud.
With a Touchpoint optimization or implementation of the platform, you can inspire your customers with personalized shopping experiences across all commerce channels. We understand the day-to-day needs and demands of eCommerce business and design best-in-class customer experiences to create customer confidence, develop loyalty, and increase conversion.
Mulesoft
Use Mulesoft to power all data integration requirements. Make Salesforce a business transaction hub and let other applications easily share and contribute to the employee data model.
In a connected organization data from disparate systems and business operations works together to improve customer experience and to give the executive team insights to drive strategic and operational decision.
Accelerate business with Touchpoint.
Speak with one of our certified Salesforce experts today.
Service Cloud and Field Service Lightning
Work with Touchpoint + Service Cloud to build faster, smarter customer service for your business. You can save and bolster customer relationships by resolving cases faster. Gone are the days of “hold, please” when you implement AI toward customer support. Empower your customers to get answers fast with self-service portals that help reduce wait time for them and case volume for you. We can help you build reports on any aspect of your company’s case resolution process quickly and easily with drag-and-drop functionality.