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Experts in Salesforce and Healthcare
We specialize in support and solutions for hospital, homehealth, hospice, skilled nursing and homecare organizations.
Salesforce Support: AdminPLUS
Struggling to manage your Salesforce platform? AdminPLUS provides expert support through a dedicated team of certified professionals.
Our managed service covers everything from administration and consulting to complex development, QA, and project management, eliminating the need for multiple vendors.
Starting at just 40 hours per month, AdminPLUS offers flexible, scalable support tailored to your needs. Get a comprehensive team of experts without the overhead of hiring, and maximize your Salesforce investment.
Recent HLS Solutions
Healthcare organizations face unique challenges when it comes to managing their Salesforce platforms. We provide specialized solutions tailored to the specific needs of hospitals, skilled nursing, hospice, home health and homecare organizations.
Our team has deep experience in the healthcare industry and understands the complexities of patient management, regulatory compliance, and data security.
Hospitals
For hospitals, we've delivered comprehensive solutions that connect disparate systems and enhance patient care.Our recent work includes:
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AdminPLUS support to groups using Salesforce for support, marketing, fundraising and community outreach.
Salesforce patient community to foster patient engagement and communication.
Integrating Epic with Snowflake and Salesforce for seamless data flow and analysis. -
Streamlined patient intake with All Aboard
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Implemented valuable patient feedback
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Fundraising through Salesforce Non Profit
These integrated solutions empower hospitals to improve operational efficiency, enhance patient experiences, and drive better health outcomes.
Our Specialty is customer success
We've worked with Touchpoint since 2012 and I can't overstate how valuable they've been. As we've grown and our needs have changed we've never had to stop or change plans because Salesforce was holding us back. Because of Touchpoint, Salesforce has become an enabler of our growth.
Boad S, Salus Home Care
Customers Come First
Salesforce Support: AdminBASIC
Need help managing your Salesforce instance but don't require a full team?
AdminBASIC provides expert Salesforce Administration support through a dedicated, certified professional. From user management and report creation to workflow automation and data cleanup, we handle your daily administrative tasks.
Starting at just 20 hours per month, AdminBASIC offers a cost-effective solution to keep your Salesforce org running smoothly, freeing you to focus on your core business. Get the support you need without the overhead.
Pre-built Solutions
We offer pre-built solutions designed specifically for healthcare.
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AI Reader automates data extraction from faxes, clinical notes, office visits, etc.
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All Aboard simplifies patient onboarding, caregiver onboarding, license mgmt, etc.
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Surveyor facilitates efficient data collection and analysis for patient satisfaction and quality improvement initiatives.
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Hum SMS Texting enables seamless communication with patients via text messaging for appointment reminders, care instructions, and more.
These solutions integrate seamlessly with Salesforce, helping you optimize workflows and improve patient care.
Homehealth & Hospice
Homehealth & Hospice organzations struggle with the same "big 3" issues: Staffing, Regulations and Quality of Care. We provide solutions focused on these and other ancillary needs:
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AdminPLUS support to remove the need for an FTE.
An online onboarding solution that improves the caregiver experience, creates all required documents, captures eSignatures and follows up for license renewals. -
The License Mgmt quickstart manages license/certification through onboarding and automatically reminds for renewals.
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We partner with "internet of things" (IoT) providers to integrate real-time notifications into Salesforce. Additionally, our Surveyor solution allows the patient to direct his or her own needs.
Homecare
Homecare provides non-medical care to homebound clients. Our solutions in the homecare space include:
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AdminBASIC to enhance the full-time team.
AdminPLUS to provide custom solutions. -
Most states require a regular care coordinator in home visit. Our clients use All Aboard to complete these, capture the data in Salesforce including electronic signatures
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In the world of homecare, often caregivers are king. They bring the clients and will take them if they go to another company. We help our clients by making the onboarding and license management easy and as autmated as possible. Salesforce follows up with reminders and your team is notified to act when something isn't happening on its own.
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